FAQ
How are your dice made?
My handmade dice are made with 2 part epoxy resin and I do every step of the process. I make the molds that the dice are cast in and each set is made by pouring resin into those molds, along with any inclusions or colours. The dice are then put into a pressure pot to reduce any bubbles and get the best quality dice for you. After removing the dice from the pressure pot, I sand, polish and ink the dice to finish them up!
How much are your dice and how do I buy them?
All of my dice are listed in CAD and standard 7 piece dice sets start at $105, pricing may increase based on how: complicated the design is and increases for sets with more dice. Raw unfinished (out of the mold and not sanded, polished or inked) sets start at $75. My full pricing list is below
Pricing minimums
Add $ if the set is more difficult, requires more prep or has more complex inclusions etc.
Commissions will be an extra $20 on top of posted price
- 7 Piece $105
- 8 Piece $115
- 9 Piece $135
- single d20 $25
- 7 piece blanks $135
- raw sets start at $75
- 30mm d20 single $40
- 40mm d20 single $50
The best way to buy my dice is to pay attention to my shop updates. I will post on instagram to let my followers know when I am putting dice up for sale, so make sure to follow me there to get all the latest information! I also do giveaways from time to time, so you may get lucky and win some of my dice that way. I also post my dice on the Handmade Dice Market Group on Facebook now and then
How often do you update your shop?
While dice making is very enjoyable and a creative outlet, it is time consuming and a lot of work to do everything start to finish. I do have a full time job and making dice is something I do in my spare time, meaning that it can take a little while to build up stock for a new sale. The best practice is to check my instagram to see when I am updating my shop as I will always give at least a week's notice for the updates
What can I expect buying handmade dice?
As these dice are handmade, please keep in mind that there may be small imperfections that show up during the process. I am quite diligent with my sanding and polishing process to remove any issues that I see, but sometimes it's not possible to fix them all. If there are any significant issues, then I will mention these in the listing and they will be priced to reflect that. Make sure to read the listing and check the photos before you purchase so you are aware of issues if there are any
Are your dice balanced?
Handmade dice are generally more balanced than the vast majority of factory produced ones, including companies like crystal caste and Chessex. As mentioned above, the dice I make are cast in a pressure pot to reduce bubbles. I also inspect, sand and polish them all to ensure to best finish and balance possible. While larger non resin inclusions can throw off the weight of the dice, I do everything I can to ensure a fair roll. They're not casino grade for gambling, but are definitely great for D&D
How do I care for my dice?
- Use: Avoid rolling your dice on hard surfaces like glass, concrete, and stone.
- Cleaning: Wipe gently with a microfiber cloth and a small amount of soapy water. Avoid getting too much water in the number wells. Dry immediately. Avoid using other cleaning substances.
- Storage: Please store away from direct sunlight and heat. Leaving in direct sunlight for extended periods of time can lead to discoloration in the resin. Exposure to direct heat can soften your dice.
How much is shipping?
I ship via Canada Post. Every package is tracked and insured.
Any shipment outside of Canada may be subject to customs fees on arrival. I do not have any control over this.
Shipping rates are as follows:
Canada: $15
United States: $15
International: $25
What is your return and exchange policy?
Since this is just a one-person shop, I am not able to offer refunds and all sales are final.
However, if there is an issue with your item upon arrival, whether it be damage during transit or an unexpected defect that went unnamed in the product description, please do not hesitate to reach out via e-mail at timelessdiceshop@gmail.com
What is your shipping policy?
Orders will ship within 3-10 business days (except commissions). All orders are shipped tracked and insured via Canada Post, who will transfer shipments to the local carrier in your region for delivery.
Timeless Dice is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).
Parcels that are delivered to the address inputted in your customer account and then stolen and/or damaged after delivery are not the responsibility of Timeless Dice and will not be compensated under any circumstances.
If your parcel has been damaged, lost or delivered to the wrong address, please reach out to me ASAP to discuss your options. An enquiry must be lodged with your relevant local carrier first before I can decide the next course of action. If you are unwilling to lodge an enquiry then no refund or remake will be offered.
Please save all packaging material and damaged goods before filing a claim. Contact me by e-mail if you need any package details to file a claim. To file a claim with your local carrier, navigate to their website and search "file a claim" or "damaged package". If your local carrier does not seem to have claim options, reach out to me by email and I will investigate or file a claim with Canada Post.